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 Post subject: Complete and proper reinstall procedure
PostPosted: Mon Mar 03, 2014 6:20 pm 
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(If you are an Avast user, the first thing to try is to stop using Avast and switch to Microsoft Security Essentials. There are too many problems with Avast when trying to run GameGuard and Shot Online.)

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If you are having persistent connection problems and you have tried all the old tricks you know, and you decide to reinstall, it is important to reinstall the DIRECT DOWNLOAD version. Do not download the versions from the mirror sites.

(This procedure does not apply to "shot.exe foes not exist. That is an anti-virus problem)

If you are unable to download the DIRECT DOWNLOAD version, then you need to fix that problem first, rather than be tempted to download one of the suspect versions from the mirror sites.

Complete and proper reinstall procedure

1) Download and install CCleaner
http://www.piriform.com/ccleaner/download

2) Use CCleaner to uninstall (See (B) in attached image)
... a) Shot Online
... b) Pando XXX (IF PRESENT, any program starting with the word "Pando")

3) Change your DNS server to 8.8.8.8 per this Shot Online Notice: (See (C) in attached image)
http://shotonline.gamescampus.com/news/ ... ail/1/6319

4) Remove secondary GameGuard folder
...a) Open the folder C:\Program Files\Common Files\INCA Shared
...... (You may not have this folder. If you do not, skip to Step 5.)
...b) Trash all the files in this INCA Shared folder

5) Start Internet Explorer and delete all cookies. Do this even if you do not normally use Internet Explorer.
... (This is important. Do not skip this step if you use Chrome or Firefox.)

6) Reboot your PC

7) Run Registry cleaner in CCleaner (See (D) in attached image)

8) Set Shot Online folders and processes as excluded from virus checking:
...a) Exclude these folders/files
...... C:\GamesCampus\ShotOnline
...... C:\GamesCampus\ShotOnline\Shot.exe
...... C:\GamesCampus\ShotOnline\ShotOnline.exe

...b) Exclude these processes
...... C:\GamesCampus\ShotOnline\Shot.exe
...... C:\GamesCampus\ShotOnline\ShotOnline.exe

9) Download the DIRECT DOWNLOAD version (big green button) here: (See (A) in attached image)
http://shotonline.gamescampus.com/download/client

10) Run downloaded file and complete game installation

11) Launch game


Attachments:
ReinstallImages.jpg
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