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 Post subject: Every week, invalid password.
PostPosted: Sat Feb 11, 2017 12:45 am 
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Joined: Wed Feb 01, 2017 6:42 am
Posts: 3
I've been signed up now for two weeks. After the first week, when I try to log in to the game it tells me my password is invalid??? Like huh? So I reset it and everything works again, a week later and my password is invalid again and again I have to reset it? What's going on?

EDIT: In fact no, the reset password I requested logs me into this forum fine. But I cannot log into the game with the same password. I was thinking that maybe some smart alec is requesting a password reset after seeing my name on this forum or something, so I've now set a security question as well. Also, your password reset is ridiculous. It shouldn't reset the password like that, it should have a validation link in the email before it resets the password, not reset it as soon as the request is made.


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 Post subject: Re: Every week, invalid password.
PostPosted: Sat Feb 11, 2017 7:13 am 
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Joined: Mon Sep 08, 2008 2:37 pm
Posts: 2794
I just don't know what to suggest here. The password you set is for both the web site and the game. The only things can think of are obvious: (1) CAPS Lock problem or (2) shared computer.


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 Post subject: Re: Every week, invalid password.
PostPosted: Sat Feb 11, 2017 11:35 pm 
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Joined: Wed Feb 01, 2017 6:42 am
Posts: 3
I was able to log into the game a short while later, so I'm guessing there's some kind of lag between your game login servers acknowledging the change. I don't have a shared computer, I live by myself and I keep my PC squeaky clean, I can boot to usable windows in 6 seconds, none of this waiting 5 minutes for it to settle down rubbish. I copy/paste the password from the email (ensuring there's no spaces at the start or end) so caps lock isn't the issue.

My guess is that it may have something to do with the password change request system you have. It's not a huge inconvenience to reset it every week, in fact it may be prudent. But I've never actually had a request to change the password appear, it just seems to change by itself with no notification. I'll see what happens next week. Once is meh, twice may be a coincidence, three times and it may be something dodgy.


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 Post subject: Re: Every week, invalid password.
PostPosted: Tue Feb 14, 2017 6:50 am 
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Joined: Wed Jul 13, 2016 1:39 am
Posts: 604
Do you mean a warning displayed once a week when you access the portal?

I


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